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Privacy Policy

 

  1. Important information and who we are  

 

Privacy policy 

 

The official website for Just Fintech UK Limited (JustTip) is: www.justtip.co.uk    

JustTip is a company registered in England and Wales with company number 13611278.  

 

We are dedicated to safeguarding all personal data we collect. This privacy policy gives you information about how JustTip collects and uses your personal data through your use of this website and platform, including any data you may provide when you register with us or use our service.  

We also aim to ensure that you are fully aware of the rights you can exercise regarding your information.  

It is important that you read and comprehend this policy to understand how we handle your personal data. Please be aware that we reserve the right to amend this policy as necessary.  

 

This website is not intended for children, and we do not knowingly collect data relating to children. 

Controller 

 

JustTip is the controller and responsible for your personal data (collectively referred to as “JustTip”, “we”, “us” or “our” in this privacy policy). 

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section. 

Definitions used in this privacy policy: 

 

Customer 

Means a person who uses the JustTip platform to pay tips. 

 

Employee 

means a person (which includes any temporary worker or member of staff) who uses the JustTip platform to receive tips.  

 

Employer 

means a company that uses the JustTip platform to manage and distribute tips to Employees. 

 

  1. The types of personal data we collect about you 

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you.  

Customer 

 

If you are a Customer, we will collect, use, store and transfer the following personal data about you: 

 

  • Financial Data includes payment card details.  

 

Employee 

 

If you are an Employee, we will collect, use, store and transfer the following personal data about you: 

 

  • Identity Data includes first name, last name, username, title, date of birth and gender. 
  • Contact Data includes billing address, email address, and telephone number. 
  • Financial Data includes bank account details.  
  • Profile Data includes your username and password, purchases made by you, preferences, and feedback.  
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 
  • Usage Data includes information about how you interact with and use our website and services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.   

 

Employer  

 

If you are an Employer, we will collect, use, store and transfer the following personal data about you if you are dealing with us on behalf of your employer or organisation:  

  • Identity Data includes first name, last name, title. 
  • Contact Data includes an individual’s corporate email address and telephone number.  
  • Financial Data includes bank account details. 
  • Profile Data includes your username and password, purchases made by you, preferences, and feedback.  
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. 
  • Usage Data includes information about how you interact with and use our website and services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

 

  1. How is your personal data collected? 

We use different methods to collect data from and about you including through: 

Your interactions with us 

You may give us your personal data by filling in online forms, signing up to our platform or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:  

  • use our services; 
  • create an account on our website or platform; 
  • subscribe to our service; 
  • request marketing to be sent to you;  
  • request a free trial; or 
  • give us feedback or contact us. 

 

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details: https://justtip.co.uk/cookie-policy/ 

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: Companies house, LinkedIn and Google. 

  1. How we use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Purpose/Use Type of data Legal basis and retention period 
To provide the service to the Customer (c) Financial (a) Legitimate interest of providing the services to a Customer]  

 

Data retention period: Duration of active JustTip account plus six years.  

To provide the service and platform to the Employee (a) Identity 

(b) Contact 

(c) Financial Data 

(d) Profile Data 

(a) Performance of a contract with the Employee consent. 

 

Data retention period: Duration of active JustTip account plus six years.  

To provide the service and platform to the Employer (a) Identity 

(b) Contact 

(c) Financial Data 

(d) Profile Data 

(a) Performance of a contract with you, if you are a sole trader or  

 

(b) Legitimate interest of providing services if you are a limited company 

 

Data retention period: Duration of active JustTip account plus six years.  

To check the identity of an Employer 

(a) Identity 

(b) Contact 

 

(a) Compliance with legal obligation 

Data retention period: A copy of proof of identity will be retained for 6 years.  

To combat fraudulent behaviour  
  1. Financial Data 
  1. Identity 

(a) Compliance with legal obligation 

(b) Legitimate interest of combatting fraudulent behaviour 

Data retention period: 3 years 

Claims management – management of complaints.   (a) Identity 

(b) Contact 

(c) Financial 

(a) Performance of a contract with you 

 

(b) Legitimate interest of ensuring customer satisfaction 

 

Data retention period: 6 years 

 

To manage our relationship with you which will include: 

 

(a) Notifying you about changes to our terms or privacy policy 

 

(b) Dealing with your requests, complaints and queries (via form/email/chat bot) 

(a) Identity 

(b) Contact 

(c) Profile 

 

(a) Performance of a contract with you 

 

(b) Necessary to comply with a legal obligation 

 

(c) Legitimate interest of keeping our records updated and manage our relationship with you 

 

Data retention period: 3 years 

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity 

(b) Contact 

(c) Technical 

(a) Legitimate interests of running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) 

 

(b) Necessary to comply with a legal obligation 

 

Data retention period: 3 years 

To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you (c) Profile 

(d) Usage 

(e) Marketing and Communications 

(f) Technical 

(a) Legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy 

 

Data retention period: 3 years 

To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing [(a) Technical 

(b) Usage] 

(a) Legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy 

 

Data retention period: 3 years 

 

To send you relevant marketing communications and make personalised suggestions and recommendations to you about services that may be of interest to you based on your Profile Data (a) Identity 

(b) Contact 

(c) Technical 

(d) Usage 

(e) Profile 

(f) Marketing and Communications 

(a) Legitimate interests to carry out direct marketing, develop our products/services and grow our business. 

 

Data retention period: 3 years 

 

 

Direct marketing 

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing. 

We may also analyse your Identity, Contact, Technical, Usage, Profile and Marketing and Communications Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.  

Third-party marketing 

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes. 

Opting out of marketing 

You can ask to stop sending you marketing communications at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links within any marketing communication sent to you.  

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes. 

Cookies 

For more information about the cookies we use and how to change your cookie preferences, please see https://justtip.co.uk/cookie-policy/. 

 

  1. Disclosures of your personal data 

We may share your personal data where necessary with the parties set out below: 

  • Fire Financial Services 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

 

  1. International transfers 

We are based in Ireland. After we collect your data in the UK, we then transfer your data outside the UK to our office in Ireland. Ireland, as a part of the European Union, has been deemed by the UK to provide an adequate level of protection for personal data. 

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. 

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place: 

⦁ We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate    level of protection for personal data, namely The Republic of Ireland under EU General Data Protection Regulation (EU GDPR) 

  1. Data security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

 

  1. Your legal rights 

You have a number of rights under data protection laws in relation to your personal data. You have the right to: 

  • Access – this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
  • Rectification – you have the right to require us to update any of your data which is out of date or incorrect.   
  • To be forgotten (also known as erasure) – you have the right to require us to delete personal data in certain situations. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. However, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request. 
  • Data portability – You have the right to be provided with a copy of the personal data we hold about you, in a structured, commonly used and standard portable format. If you have any trouble understanding the data, let us know and we will help.  
  • Withdraw consent – you have the right to withdraw consent as a legal basis for processing, at any time. 
  • Restriction of processing – this means you can limit the way we use your data and is an alternative to requesting the erasure of your data. For example, where you contest the accuracy of the personal data and want us to restrict processing of your personal data while we verify its accuracy; we (as controller) no longer need the data for the purposes of the processing, but you have told us you require us to retain that personal data for you to establish, exercise or defend legal claims; or you have objected to us processing your personal data on grounds of legitimate interests and want us to restrict processing of your personal data while we consider your objection.   

If you wish to exercise any of the rights set out above, please contact us at info@justtip.co.uk. When contacting us please provide enough information to identify yourself (e.g. your full name, address and customer reference number) and let us know which right(s) you want to exercise and the information to which your request relates. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

 

  1. Contact details 

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways: 

Email address: info@justtip.co.uk 

Postal address: Office One 1, Coldbath Square, London, England, EC1R 5HL 

  1. Complaints 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

  1. Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review. This version was last updated on 25/03/2025 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address. 

  1. Third-party links 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.